The Administrative Coordination Team strives daily to meet the processing times outlined in our Service Level Agreement. Our goal is to have a 95% success rate in processing requests on time. As service levels dip, immediate efforts are made to address any issues that might be causing the delays.
Note: The SLAs noted are directed towards ACT's portion of the process only and do not include time spent waiting for approvals, waiting for additional information from customers/vendors, central office processing time, or UCLA processing time.
To view a specific monthly report within the last 6 months, click on the link below. To view an overview of the past 6 months, click here.