To get vendor invoices paid by UCLA.
Attach invoice to ServiceNow request, reference Purchase Order (PO), acknowledge that goods/services have been received and correctly billed. Provide additional approval if necessary. If the invoice does not have a PO associated with it, additional information may be required. If it is an unauthorized purchase, completed documents must be included.
Compare invoice to CatBuy for accuracy, make necessary adjustments and send to UCLA for payment. If the invoice is not associated with a PO, ACT will initiate the general purchasing process.
Target Processing Time
Once customer's responsibility has been met, ACT has 5 business days to send invoice to UCLA.
Next Steps in the Process
Copies of the invoice will be sent to UCLA where they will review and initiate payment. ServiceNow ticket will be closed when copy of invoice is sent to UCLA.
Processing times are directed towards ACT's efforts only and do not include time waiting for approvals, waiting for additional information from customers/vendors, central offices processing times, and UCLA processing times.