Skip to content Skip to navigation
See our Campus Ready site for most up to date information about the fall semester.Campus ReadyCOVID Help

Invoice Processing



To get vendor invoices paid by UCLA.

Customer's Responsibility

Attach invoice to ServiceNow request, reference Purchase Order (PO), acknowledge that goods/services have been received and correctly billed. Provide additional approval if necessary.  If the invoice does not have a PO associated with it, additional information may be required. If it is an unauthorized purchase, completed documents must be included.

ACT's Responsibility

Compare invoice to CatBuy for accuracy, make necessary adjustments and send to UCLA for payment. If the invoice is not associated with a PO, ACT will initiate the general purchasing process.

Target Processing Time

Once customer's responsibility has been met, ACT has 5 business days to send invoice to UCLA.

Next Steps in the Process

Copies of the invoice will be sent to UCLA where they will review and initiate payment. ServiceNow ticket will be closed when copy of invoice is sent to UCLA.



Processing times are directed towards ACT's efforts only and do not include time waiting for approvals, waiting for additional information from customers/vendors, central offices processing times, and UCLA processing times.