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Software Request


To submit a request to purchase software.  This request will be routed to either the Office of Information Techology (OIT) or the Administrative Coordination Team (ACT), depending on the availability of the software.

Customer's Responsibility

Check JourneyEd for your software.  If your software is available through JourneyEd, provide detailed description of software, estimated total of purchase, account information (Full Accounting Unit [FAU] or nickname), need-by date, business justification and approval(s).

ACT's Responsibility

Purchase software through JourneyEd using Procurement Card or Purchase Order.

Target Processing Time

Once customer's responsibility has been met, ACT has 2 business days to place order with JourneyEd.

Next Steps in the Process



ServiceNow tickets are closed once the order has been accepted by the vendor and our customer is notified.

If items are not received timely, please contact ACT.

Processing times are directed towards ACT's efforts only and do not include time waiting for approvals, waiting for additional information from customers/vendors, central offices processing times, and UCLA processing times.